Policies

Policy for Quality, Environment, and Occupational Health and Safety

NORMA Group is committed to delivering total customer satisfaction and creating absolute trust in its products and services. NORMA Group will achieve customer satisfaction through an efficient & effective Quality Management System that aligns all relevant standards complying with all requirements from all interested parties.

We are also committed to providing a safe and healthy working environment for all employees, interested parties, and other stakeholders affected by its operations. Our primary goal is to prevent work-related injuries and illnesses. This is achieved through the active involvement of our employees and continuous improvement of our Occupational Health & Safety Management System.

In addition, NORMA Group is committed to environmental sustainability and minimizing the impact of our operations and products on the environment. We believe that protecting the environment is a shared responsibility, and we aim to engage all employees, across every organizational level to improve our environmental performance, reduce our ecological footprint, and contribute to a sustainable future.

We are committed to meeting compliance obligations, protecting the environment, and to seek ways to efficiently use and recycle materials and energy, reduce waste and emissions. Our goal is to continually advance the use of natural resources and energy efficiency. These commitments will support our objective of maintaining and improving an effective Environmental Management System (EMS).

QUALITY

NORMA Group is committed to:

Zero failure mindset
  • We aim to achieve zero-failures in our manufacturing and business processes. We consider our products `mission critical` for our customers.
The customer perspective
  • We understand the diversity of our customers and aim to exceed their expectations.
Continual Improvement
  • We drive continual improvement through our Quality Management System and use the Norma Business System as a tool to improve.
Compliance
  • We comply with all applicable standards and requirements that are relevant to our business activities and all legal & statutory requirements.
Data driven decision making
  • We steer our business at every level by monitoring and acting on our key metrics.
Technology
  • We continually invest to ensure world class process capability. Our People We empower our people to emphasize individual and collective responsibility to meet the objectives of our business.
Our People
  • We empower our people to emphasize individual and collective responsibility to meet the objectives of our business.

HEALTH AND SAFETY

NORMA Group is committed to:

  • Continually build and develop a "Safety First" culture;
  • Comply with all relevant Health and Safety (OHS) legal and other requirements;
  • Identify, control, minimize, and where possible, eliminate OHS risks and hazards;
  • Invest in our people, equipment, and machinery to ensure safe and efficient processes and work environments;
  • Promote and encourage a healthy lifestyle among our employees;
  • Actively involve participation of workers, including representatives, in all relevant activities.

ENVIRONMENT

NORMA Group is committed to:

Commitment to Environmental Management
  • We are committed to, where possible, reducing our environmental impact by prevention of pollution, climate change mitigation and adaption, and protection of biodiversity and ecosystems.
Compliance with Legal Obligations & Other Environmental Requirements
  • We will comply with all applicable environmental laws, regulations and other requirements related to our environmental aspects, activities, products, and services.
Resource Efficiency
  • We will aim to minimize resource consumption of energy and water, reduce waste generation, and promote sustainable usage and recycling of materials.
Pollution Prevention
  • We are committed to preventing pollution through risk assessment of significant environmental aspects and impacts, sustainable practices, and reduction of pollutants to air, water, and soil.
Employee Engagement and Awareness
  • We will actively engage all employees in environmental matters and provide training to ensure awareness of their roles in achieving environmental objectives.
Continual Improvement
  • We will set measurable objectives and targets, monitor performance, and take actions to continually improve the suitability, adequacy, and effectiveness of the EMS to enhance environmental performance.