Corporate Responsibility Strategy


Our aim is to help create an ecologically and socially sustainable society by the way we do business and within our business environment. The key areas of Corporate Responsibility are the core of our strategy. We actively steer these topics by setting measurable targets and ensure continuous improvements.


Group-wide management of corporate responsibility

Corporate responsibility (CR) is a core component of NORMA Group’s strategic orientation. The CR Policy describes NORMA Group’s understanding of it and key CR topics. It is based on the principles of the UN Global Compacts and the Sustainable Development Goals. Further information on the organization and management of corporate responsibility can be found in NORMA Group’s CR Report.

Our CR PolicyOur CR Report

Corporate Responsibilty targets

NORMA Group has set measurable targets in the three strategic areas of action for 2021. The targets are based on the company's most important sustainability issues and are managed on a global, regional and local level.

NORMA Group's climate target is of particular importance: by the end of 2024, NORMA Group wants to reduce its annual emissions to 44,343 tons in absolute terms. This goal is in line with the recommendations for Scope 1 and 2 by the science-based targets initiative.

Targets for 2021

CO2 emissions

6.5% reduction to 2019


CO2 emissions of
Scope 1 and 2 in tons

2019: 53,961 tons
Target 2021: 50,470 tons
Target 2024: 44,434 tons

Health & Safety

< 4.6 accidents / 1,000 employees


accidents / 1.000 employees

2019: 4.3
Target 2021: < 4.6

Defective parts

< 6.5 parts per million


parts per million (ppm)

2019: 6.1
Target 2021: < 6.5

Water efficiency

2% improvement to 2019


Cliter / EUR thousand

2019: 157.3
Target 2021: 154.2

Learning & Development

> 30 training hours / employee


training hours / employee

2019: 28.1
Target 2021: > 30

Customer complaints

< 5.6 complaints


average per month per entity

2019: 6.4
Target 2021: < 5.6

Waste efficiency

1% improvement to 2019


kg / EUR thousand

2019: 6.3
Target 2021: 6.2

Employee satisfaction

Local attrition rate targets


% of sites that achieved local target

Voluntary attrition rate varies strongly between locations (e.g. because of cultural differences). From the NORMA Group's point of view, a global target is therefore not expedient.

Sustainable Development Goals

The CR Roadmap is based on the Sustainable Development Goals (SDGs) of the United Nations, among other aspects. The goals cover economic, ecological and social issues and each consist of individual indicators that make implementation measurable. By implementing the CR Roadmap, NORMA Group can also contribute to the achievement of the Sustainable Development Goals.


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